SMS Terms & Messaging Policy

Program description

MC Global Freight Solutions LLC sends text messages to shippers, carriers, dispatchers, and drivers who contact us or do business with us. Messages are operational and conversational: they relate to a freight quote you requested, a load you are hauling or tendering, or a carrier or dispatch inquiry you started with us. This is not a marketing or promotional messaging program, and we do not send advertising by text.

How you opt in

You consent to receive text messages from us in one of the following ways:

• by submitting a quote, contact, or carrier form on this website with your mobile number, where the consent disclosure appears directly beneath the submit button;
• by giving your mobile number to our dispatch or sales team by phone or email and asking to be reached by text; or
• by texting us first at our text-capable business line, (908) 408-6026.

Consent is never a condition of service

You do not have to agree to receive text messages in order to get a quote, book a load, haul for us, or use any part of our service. If you would rather not be texted, tell us and we will use phone or email instead.

Types of messages you may receive

• quote follow-up and rate confirmation details;
• pickup and delivery appointment times, and changes to them;
• load status, in-transit updates, delays, and exceptions;
• document requests such as bills of lading, proof of delivery, and receipts; and
• replies from our dispatch desk to questions you send us.

Message frequency

Message frequency varies and depends on your activity with us. Messages are sent in response to your inquiry or to the freight you have active with us — there is no fixed or recurring send schedule. An active load typically generates a handful of messages between booking and delivery.

Message and data rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to messages you send and receive, and those charges are between you and your carrier.

How to opt out — reply STOP

You can stop receiving text messages at any time by replying STOP to any message from us. We will send one confirmation that you have been unsubscribed, and after that we will not text you again unless you opt back in. You can also ask us to stop by calling or emailing us using the details below. Opting out of texts does not remove you from phone or email contact, and it does not affect your freight — we will simply reach you another way. To resume messages after opting out, reply START.

How to get help — reply HELP

Reply HELP to any message from us for assistance, text us at (908) 408-6026, or contact us directly at (888) 220-4132 or info@shipwithmcglobal.com.

Carrier liability

Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and to conditions outside our control.

Supported carriers

Messaging is supported on major U.S. mobile carriers. Carrier support and delivery may vary, and carriers are not responsible for messages that do not arrive.

Privacy

Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing. We share your number only with the messaging providers that deliver our texts, and only so they can deliver them on our behalf.

Age requirement

Our services are intended for business use. You must be 18 or older to consent to receive text messages from us.

Changes to this policy

We may update these SMS terms from time to time. When we do, we will revise the “last updated” date shown above.